Inside Sales Automation

🚀 We Are Hiring! 🚀

Inside Sales & Operations Specialist

Location: Providence, RI (On-site with occasional hybrid flexibility)
Reporting To: Business Development Manager, North America

Lynxeo, formerly Nexans ISP, is a global leader in dynamic cable solutions for industrial automation. As we officially launch commercial operations in North America, we’re looking for a versatile and driven Customer & Operations Specialist (CSOS) to support both the front and back-office functions critical to our success.

This is more than just a job—it’s an opportunity to join a global company at the beginning of its North American growth journey. You’ll wear multiple hats, support sales efforts, enhance customer satisfaction, and drive operational excellence—all while growing your career alongside us.

What are the main missions?

The Inside Sales & Operations Specialist will support sales and business development efforts while also managing key operational tasks at the Providence, RI facility. This hybrid role ensures smooth internal and external communication, efficient order management, and customer satisfaction across Lynxeo’s North American operations.

He/she will act as an important point of contact for customers and distributors, providing timely and accurate support while assisting the sales and factory teams. This role bridges time zone gaps with European teams and helps drive growth through proactive and responsive customer engagement.

What will you do?

You’ll play a key role in supporting sales, customer relationships, and operational efficiency. This hybrid position spans inside sales, customer service, logistics coordination, and other office support.

Customer Relations:

Serve as the North American contact for customer inquiries and support
Ensure delivery and service align with customer expectations and contractual terms
Manage order status, complaints, and dispute resolution
Monitor and support on-time delivery and service level targets
Coordinate customer follow-up and satisfaction tracking

Sales Support:

Support quote generation, RFQs, and order processing
Maintain CRM and ERP data related to customer accounts, opportunities, and pricing
Collaborate with Business Development to manage sales documentation and records
Prepare for key customer visits and sales presentations
Provide feedback to the commercial team to improve Lynxeo offers

Management of Accounts:

Handle assigned customer accounts including order entry and basic support
Identify upselling opportunities based on Lynxeo’s portfolio
Promote Lynxeo’s solutions and ensure brand consistency

Logistics and Operational Support:

Coordinate shipping and receiving activities from the Providence location
Align logistics processes with European team and North American needs
Support invoicing and payment tracking in collaboration with finance

Back-Office Support:

Contribute to internal workflow improvements and documentation
Help streamline factory-level tasks impacting customer-facing functions
Act as the bridge when the Business Development Manager is unavailable

What about our best candidate?

5+ years in customer service, inside sales, or operational support roles
Knowledge of automation industry, industrial distribution, or cable manufacturing is a plus
Experience with ERP (preferably SAP) and CRM tools
Highly organized with attention to detail and strong multitasking ability
Excellent written and oral communication skills
Customer-first mindset with the ability to work independently and collaboratively
Data fluency and comfort with reporting and process documentation

Why join Lynxeo now?

Join a well-established global brand at the start of its North American commercial journey
Play a critical role supporting local sales, customer service, and plant operations
Help shape the future of Lynxeo’s operations in the U.S.
Be part of a dynamic, international team with opportunities for career growth

Schedule & Compensation

Work Hours: Monday to Friday, 8:00 AM – 5:00 PM (some hybrid flexibility)
Location: Providence, RI – on-site presence required
Salary Range: $50,000 – $60,000 + incentive bonus based on performance
Benefits: Full health, dental, vision, and retirement package

At Lynxeo, we value inclusion and diversity which permit to our team to be unique and capable to develop their best potential at work. Come and build our new company with us.