Customer Service Specialist

🚀 We Are Hiring! 🚀

Lynxeo, formerly Nexans ISP, is seeking a seasoned Customer Service Specialist to join our Automation BU team! This is your chance to be part of a fresh and exciting journey with a new company focused on innovation and growth.

Reporting to the Customer Service Manager, located in Pioltello (Italy), this position is created to reinforce the customer service in a context of transformation for our sales and marketing organization, with a high ambition on sales growth. You'll be part of a team of 6 customer service specialists working in front and back office, serving a global business with footprints in the U.S, Europe and Asia.

For more information about Lynxeo, you can visit our website : Lynxeo - We are Lynxeo

What are the main missions?

The Customer Service specialist is responsible for supporting sales activities, from client demand to payment collection through the offer and order management.

He/she acts as a primary point of contact for customers, ensuring their satisfaction by addressing inquiries, resolving issues, and providing accurate information about products and services from Lynxeo offers.

In permanent contact with the entire sales team and with the operations team, especially with Supply Chain Manager and Customer Master data & Pricing analyst, he/she acts as the interface between customers/partners and all contacts in Lynxeo to make sure the delivered services meet the client expectations.

And concretely?

Customer relation:

Make sure Lynxeo terms and conditions reflect the client contractual terms
Is responsible for the payment collection monitoring, until the sale process is closed
Show proactivity to anticipate client needs and prevent client complaints
Is responsible for the proper delivery of orders in accordance with the client expected service level
Deal with customer / partner complaints and manage client disputes on delivery level
Monitor and analyze customer satisfaction and recommend improvements in collaboration with the Customer service Manager
Foster Lynxeo interests

Management of small account

Can assume the management of small accounts including quotes
Identify opportunities to upsell, based on Lynxeo existing products and services
Promote Lynxeo brand, products and services to the customers
Provide feedbacks to Sales Managers in order to improve Lynxeo offers
Can replace Inside Sales when necessary

Sales support

Organizes all the necessary sales support to Sales Managers (customer visits, RFQ, tender or order negotiations...) for important deals
Support sales monitoring

Data management:

Is responsible for account data management in ERP, so that accounts data, commercial conditions, price lists, price items are correctly in place.
Maintain accurate records of customers interactions, orders and feedbacks to improve the knowledge of client needs, using CRM data management and quote follow-ups

What about our best candidate ?

Customer-focused mindset
High level of attention to detail and accuracy
Ability to work both independently and collaboratively within a team
Strong interpersonal skills to build and maintain long-term customer relationships
Mastering CRM
Communication skills (both written and oral) - ability to convince
Fluent in English
Data analytics

In Lynxeo, we value inclusion and diversity which permit to our team to be unique and capable to develop their best potential at work. Come and build our new company with us.